Energy vampires, mood bombers, confidence wreckers; they all have one thing in common. They’re chronically negative and a toxic influence on workplace team dynamics. Sadly, people with negative mind-sets often set the tone for the entire team. They’re the ones who speak up first and loudest. They’re the ones who find problems for every solution. And they’re the ones who always seem to have the last word. In a perfect world, you’d be able to avoid dealing with chronically negative people. In reality, though, you’re likely to be exposed to them on a daily basis. If you work in customer service, for example, your job will involve handling complaints and dealing with angry or upset people. Or it could simply be that you’re sitting next to a cynical and negative colleague. Or perhaps your boss is burnt out and exhausted and it’s obvious to everyone.
Difficult people invade your boundaries play psychological games. In doing so, they use predictable verbal attack patterns. Learn to respond to verbal attacks calmly and assertively, by using 3 critical rules of verbal self-defense by watching this video.
You thought you were going to a simple catch-up meeting with your boss; instead you ended up feeling like a naughty child. Although the meeting started well, halfway through your boss became aggressive and critical. You’re still not even sure what the main problem was. However, you definitely know you’re in the bad books. This scene is typical of what happens during psychological game playing at work.
Have you ever felt uneasy, anxious, or just plain at the end of a conversation with a difficult person? Chances are you were dealing with a boundary invader. This is someone who invades your psychological space in a way that makes you feel violated or uncomfortable.
I’m not a big fan of tourist buses, so I decided to take the local bus to Portofino. This proved to be a bad decision. The bus was overcrowded, and I was squashed into the space next to the door. My arm was trapped when the door opened resulting in a fractured elbow and risk. In some ways, my visit to the Italian hospital was even more traumatic than the accident itself. In the long months of recovery and rehab though, I learned some valuable lessons in resilience. I’ve always been fascinated by the psychology of resilience. After all, resilience is what allows us to bounce back after traumatic or negative experiences. My accident certainly gave me an opportunity to test my practical application of what I’ve learned through all my years of studying this field. Five unexpected lessons emerged from my mishap.
Have you noticed how popular the word “expert” is becoming on social media profiles? My quick search of LinkedIn has just yielded a result of 885,170 results for people using the word expert in their profiles. Many of them fail to explain exactly what their expertise is. For example, among the top 20 people who appeared in my search, six use the format “Expert at (company name)” as their profile headline. Four use the format “(very broad topic) expert”, for example, “digital expert”. This haphazard use of the term is rendering the label expert meaningless and that poses a problem. If you are genuinely an expert in your field, wanting to showcase your technical or professional mastery, you need to overcome this problem. I recommend that you begin to behave like an expert, rather than simply relying on labelling yourself as one.
It’s an all-too-familiar tale. Serena makes rapid progress in the early days of her career, then for no apparent reason, her momentum stalls. Despite her desire to continue developing, she is unable to access a more senior role. In everyday language, we call this hitting the glass ceiling. What exactly does this term mean? Is it still relevant to professionals in today’s business world? And if so, what can we do when we hit the glass ceiling?
Given a choice between a talented job candidate and a skilled job seeker, most recruiters would select the person with talent. Why? Because talent implies a higher level of accomplishment and mastery. A talented staff member is someone with extra flair or ability. Imagine an organisation which only employs talented people. If that’s the sort of business you want experience in, you need to learn how to transform skills into talents.
It’s a gripe I often hear in my Women in Leadership program. “My team doesn’t take me seriously.” “My boss doesn’t take me seriously.” “My colleagues don’t take me seriously.” Often this issue is expressed as a criticism of the other party. However, it’s usually a sign that the speaker needs to work on boosting her credibility. That, of course, is advice that’s usually offered with little thought given to how precisely it can be implemented. After all, credibility is an abstract concept. But to build it, a leader needs to take concrete action.
Doing this becomes easier when you understand the three basic components of credibility. Most dictionary definitions of credibility will mention trustworthiness and believability. To this list, I think we should add congruence, or the ability to be perceived as walking your talk. Let’s explore these three components of credibility, seeking methods of building each one.
Type ‘keywords’ LinkedIn into Google.What do you see? Your first page of search results will include three types of article. Firstly, keyword and search engine optimisation advice. Secondly, a list of verbs to include in your profile. Thirdly, a list of words not to include in your LinkedIn profile. While this advice will help candidates get their profiles through automated candidate–screening processes, it won’t help them make a great impression. This is because the principles that make for good search engine optimisation are the opposite of principles of influential language use.