“I just say it like it is.” “I’m just telling the truth.” “I don’t suffer fools gladly.”
These are all lines I hear regularly in my courses on dealing with difficult people. Invariably the speaker is someone who has been “sent” to the course and is coming across as aggressive and hostile in the workplace. These people claim they are simply being direct and expressing what they think. In reality, though, they are using so-called honesty as a weapon. Their direct, frank approach invades others’ personal boundaries and creates an attacking tone, which colours their feedback.