Sort out 'personality clashes' or disagreements calmly and productively
Equip your team to solve problems collaboratively. In our conflict resolution courses, they’ll learn to:
- Prevent relationships being soured by conflicts or disagreements
- Build respectful, positive relationships
- Eliminate sloppy communication habits which spark conflict
- Become confident and successful negotiators
- Stop power games in their tracks
- Feel empowered and in control when dealing with conflict
Browse our most popular conflict resolution workshops below. Or contact us to create a fully customised program for your
Bully Busting at Work
Bullying can happen in any workplace. No-one deserves the physical and psychological abuse it involves. All managers and employees have an obligation to free the workplace of bullying, harassment, discrimination and violence. In this course you’ll find out what you’re expected to do – as a staff member- to keep your workplace safe and bully-free. You’ll also hear how to recognise, prevent and deal with bullying at work.
Difficult People Made Easy
Difficult behaviour happens in every workplace. Your job is to handle it professionally. Hear how to respond assertively even when others’ words catch you by surprise. Learn what to do when other people behave in challenging ways. Discuss ways of staying assertive in tough situations. This is a great course for anyone who wants to be more assertive and resourceful at work.
FAST Ways to Resolve Conflict
Conflict at work can be hard to avoid. But after this workshop you’ll be able to find FAST ways to move forward. Hear how to work out what’s really wrong when conflict sparks. Identify the needs and concerns that matter in a conflict. Build creative solutions to problems and overcome game-playing or negativity. This course will raise your confidence and give you practical tools in conflict management.
Mediation Skills for People Managers
Sorting out conflict is one of the most challenging parts of being a people manager. After this workshop, you’ll know how to meet that challenge. Learn what mediation is. Decide when it’s appropriate for you to mediate and when you need additional help. Use a five step process for running a mediation session. Develop the skills to help team members discuss their needs and concerns collaboratively. See how to map a conflict and develop options for solving problems. Discuss ways of handling game-playing or negativity during the conflict resolution process. This course will raise your confidence and give you practical tools for mediating everyday workplace conflicts.
Solution Focussed Conversations
To succeed in today’s ever-changing world, you need to know how to pre-empt and solve problems. Not just technical problems, but also interpersonal or communication problems. In this course, you’ll learn how taking a solution focussed approach makes problem-solving and conflict management a breeze. Master four key steps for sorting out problems professionally and collaboratively. Learn how to combine smart thinking and emotional intelligence skills – so your team can sort out issues, prevent miscommunication and find clever solutions to the problems YOU face at work.