Make stellar service the norm in your business
When competitors’ products and prices are similar to yours, what makes customers choose YOU? Often, the skills of your customer service team will be the deciding factor. So don’t let poor service erode your sales. Train your team in the art of delivering superb service. We’ll help your team:
- Show can-do attitudes
- Spot and prevent problems, so service delivery remains seamless
- Calm upset customers
- Create a great impression on the phone, by email and face-to-face
- Sell with influence and rapport
- Project a great image for your business
Find the right course for YOUR team here.
Cross Cultural Customer Service
Working with customers can be both challenging and rewarding. In this workshop you will learn to ‘read’ customers’ needs and expectations, work professionally in high pressure service situations, communicate with customers from a range of cultural backgrounds and handle customer complaints effectively. Explore ways of managing unreasonable requests and angry people. Discover how to manage different types of customers and respond to their needs. Discuss how culture impacts on service expectations. Explore key elements to consider in cross-cultural communication. Find solutions to the real-life challenges you face as a service provider. This is a great course for your entire team to attend together.
Customer Service Excellence
Impressing your customers - whether it’s for one small transaction or a long-term relationship - is essential for business success. In this workshop you will learn to ‘read’ customers’ needs and expectations in order to create satisfaction, build loyalty and resolve complaints when they come up. Explore ways of managing unreasonable requests. Discover how to manage different types of customers and respond to their needs. A great course for the entire team!
Handling Customer Complaints
Do your customers sometimes make unreasonable demands or behave in challenging ways? Then you need this course! With the right approach, these conversations end up with the client smiling and still loyal to your business. This course focuses on how frontline staff can respond effectively, even when customers become angry or abusive. You’ll find out why some customers become enraged when their expectations are not met and how to calm them down. You’ll learn how to build rapport with difficult people and accurately diagnose problems. Finally, you’ll master techniques of “verbal self defence” and high impact negotiation.