Situation Analyser Questionnaire Please take our brief situation analyser questionnaire. You'll be shown your results at the end. Unproductive communication habits are displayed...*Select oneBy most members of the team. The poor habits are displayed only within the team.By most members of the team. The poor habits are displayed when dealing with customers and/or internal customers, as well as within the team.Only by one individual in the teamNot applicableComplaints have been received about...*Select oneWhat multiple team members have said or done when interacting with each otherWhat multiple team members have said or done when interacting with customers and/or internal customers, as well as within the teamWhat a single individual has said or doneNot applicableYou are concerned that problem behaviours...*Select oneCreate a risk relating to claims of bullying or harassmentWill negatively impact customer perceptions or the reputation of the team within the businessIndicate that one individual on the team might be suffering from mental health issuesNot applicableOutside the team, it is perceived that...*Select oneRelationships between team members are hostile or strainedThe team needs to improve communication with customers and/or internal customersOne member of the team is known to be ‘difficult’ to interact withNot applicableConflict is causing problems...*Select oneWithin the team onlyWhen team members are dealing with customers and/or internal customersFor one team member onlyNot applicableProblems seem to focus on...*Select oneRelationships within the teamRelationships between the team and customers and/or internal customers and/or managersAn individual’s relationships with other team members and/or customers and/or managersNot applicableThere is a need to address...*Select oneArguments within the team and between multiple team membersPoor perception of service delivery or standardsOne person’s way of communicating with colleagues and/or customersNot applicableIn terms of skill development...*Select oneThe entire team needs to learn how to work together effectivelyThe majority of team members need to learn skills for communicating more effectivelyOnly one person needs to learn how to communicate more effectivelyNot applicableYou perceive that...*Select oneTeam members are unable to resolve conflicts amongst themselves without escalating to management and/or HRTeam members don’t seem to know what to say and do when customers become upsetA single individual is unable to resolve conflict with colleagues and/or customers and/or internal customersNot applicableMiscommunication happens most frequently...*Select oneAmongst team membersBetween team members and customers and/or internal customersWith one individual team memberNot applicableA neutral observer would perceive...*Select oneThat the team has a toxic team dynamicThat the team has poor communication/customer service skillsThat a single individual has poor communication skills or a ‘bad attitude’Not applicableWhen problems occur...*Select oneThe team refers them to management, rather than taking a proactive approach to problem solvingThe team blames customers and/or internal customers for those problemsA single team member holds back team problem solving processes or fails to take a proactive approach to resolving the issueNot applicableWhat most needs to be improved is...*Select oneThe dynamic between team membersThe entire team’s interactions with customers and/or internal customers and/or managersOne person’s behaviourNot applicableName Email* Please provide your email address so we can email you a copy of your results and free report.