Kiera and Jason didn’t get on. Annette, their supervisor, tried to sort things out. But Kiera insisted it was all Jason’s fault.

Kiera refused to acknowledge her own part in the conflict. In desperation, Annette enrolled in my course on Dealing with Difficult People. During a break, I talked to Annette about how to set boundaries and limits on poor behaviour in the team. You might find these tips useful, too.

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