Nitsa had been promoted to manage the team she had previously been part of. But two team members weren’t happy – they’d also applied for the management role.
Nitsa was younger than the two men – Phillip and Li – who had applied for the position. And she had only worked in the team for 18 months before she was promoted. Phillip and Li had been quite vocal in expressing their resentment that a younger, ‘less experienced’ woman had been promoted over them.
The task of trying to win Phillip and Li over was exhausting Nitsa. She came to me for leadership coaching. Here are the steps we helped her take.