By Eleanor Shakiba TLS Services • • • • • • 0 Comments

Win the respect you deserve

Nitsa had been promoted to manage the team she had previously been part of. But two team members weren’t happy – they’d also applied for the management role.

Nitsa was younger than the two men – Phillip and Li – who had applied for the position. And she had only worked in the team for 18 months before she was promoted. Phillip and Li had been quite vocal in expressing their resentment that a younger, ‘less experienced’ woman had been promoted over them.

The task of trying to win Phillip and Li over was exhausting Nitsa. She came to me for leadership coaching. Here are the steps we helped her take.

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By Eleanor Shakiba COMMUNICATION • • • • • • • • • • • • 0 Comments

Handling irrational people: Four steps for success

Irrational behaviour can be confusing or annoying. But with a bit of know-how you can handle it professionally. Here are some steps mental health professionals use to manage people who aren’t thinking straight. You can use them, too, when dealing with irrational people.

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By Eleanor Shakiba COMMUNICATION • • • • • • • • • • • • 0 Comments

Keep control of difficult conversations

Dreading the drama of a crunch point conversation? These four steps will help you through conversations with difficult people

Yes. Other people behave badly sometimes. But there are constructive ways you can broach tricky subjects, minimise conflict and move beyond impasses. Here are five ways to get started.

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By Eleanor Shakiba COMMUNICATION • • • • • • 0 Comments

Amplify Your Influence: Steps for Success

Are you struggling to get others to listen to you? These strategies will help you get through to them

Widen your perspective

To influence others, you need to make what you say matter to them. Look at your proposal from their perspective as well as from your own. What benefits are important to them? How will what you want also help them? Be as specific as possible and keep in mind that different people have different needs and aspirations. Tailor what you say to the particular person you say it to.

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By Eleanor Shakiba COMMUNICATION • • • • 0 Comments

How to negotiate a pay rise

Dan’s recently taken on more responsibility at work. He thinks he deserves a pay rise but is nervous about asking his boss.

Here’s how we’d help Dan deal with this problem. You can use the same strategies to present an effective case for a pay rise to your own employer.

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By Eleanor Shakiba COMMUNICATION • • • • • • • 0 Comments

Four tips for better negotiation

Every negotiation is different. A few simple tactics will improve your negotiating skills whatever the circumstances.

Do you find negotiation difficult? Believe it or not, you’re doing it every day. And you can learn the skills to make you better at it. Here are my key tips for getting great results from your negotiations.

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