Mediation: Tips for managers and supervisors

If conflict is causing chaos in your team, mediation may be the solution.

Workplace conflict affects performance and can have devastating effects on morale. Mediation – a discussion between people in conflict which is facilitated by an independent person – is often valuable in resolving issues. Here’s how to make mediation work for you at work.

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Moving from employee to business-owner

Colleen has big plans. This is the year she’ll leave her nine-to-five job and strike out on her own. But how can she turn her great business idea into a great business?

Here’s how we’d help Colleen do it. You, too, can use these strategies to make the move from employee to business owner.
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Establishing team norms

Pete’s the project lead for a new cross-organisation team. He hasn’t worked with the team members before. Time is of the essence for this project and Pete needs to get the team performing.

Here’s how we’d help Pete deal with this problem. You can use the same strategies to develop or reinvigorate your teams.

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Rebuilding a team after unpopular change

Carla has just been promoted. Now she’s supervising a newly restructured customer service team. But it’s clear not everyone is happy with the changes that have been made. Carla’s new team is in conflict.

Carla needs to get her team back on track quickly. Here’s how we’d help Carla deal with this problem. You can use the same strategies to improve your team’s performance or rebuild your team after a period of significant change.

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Language that boosts team performance

What you say can make or break team dynamics.

Have you ever worked in a team full of complaining or negative people? If you have, you know the impact negative language can have on team relationships. Great teams speak positively. Here are some tips on how to follow this example.

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Detox your team dynamics

Does your team have a bad vibe? You can do something about it.

If your team has low morale or toxic dynamics, the root problem may be relationships and behaviours. Here are three steps you can take to detox team dynamics and get your team back on track.

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Leading with empathy

Want to increase ‘followership’ in your team? Let people know you empathise with their needs and concerns.

Empathy is the ability to spot, understand and acknowledge someone else’s feelings. When you empathise with someone, you tune into their reality. Doing this helps you connect and build rapport – so people will listen to you.

Try these steps for showing empathy – even in response to irrational behaviour.

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