Find out what difficult people really want
Handling difficult people means interrupting their game-playing. Learn to recognise the games commonly used by …
How logic kills problem-solving ability
If you’ve studied problem-solving or decision-making, you’ve probably been told to take a logical approach …
How to say ‘you’re wrong’ without saying ‘you’re wrong’
Telling someone they’re wrong can be a politically risky move. Imagine, for example, explaining to …
When you’re verbally attacked do this…
What’s the first thing you should do when you’re verbally attacked? It’s not defending yourself, …
Toxic honesty: when does being ‘truthful’ become aggression?
“I just say it like it is.” “I’m just telling the truth.” “I don’t suffer …
Staying positive around negative people
Energy vampires, mood bombers, confidence wreckers; they all have one thing in common. They’re chronically …
Assert your boundaries
Difficult people invade your boundaries play psychological games. In doing so, they use predictable verbal …
Psychological games. Spot them to stop them
You thought you were going to a simple catch-up meeting with your boss; instead you ended …
Beware the boundary invaders
Have you ever felt uneasy, anxious, or just plain at the end of a conversation …
5 reasons breaking my arm was worth the pain
I’m not a big fan of tourist buses, so I decided to take the local …
Everyone’s an expert these days
Have you noticed how popular the word “expert” is becoming on social media profiles? My …
Glass-ceiling-proof your career
It’s an all-too-familiar tale. Serena makes rapid progress in the early days of her career, …
