Case study: Learning without reading

A team of agricultural workers is in conflict. They need to learn how to manage their differences. Many group members are nervous about attending training – some can’t read, others had negative experiences at school.

Desks are removed from the training area and handouts are presented in a colourful cartoon format. Managers perform three role plays about “typical” situations the team faces at work. These quickly get the group laughing and enjoying the course. Eleanor Shakiba draws key communication themes from the role plays and everyone learns quickly and easily.