Course outline: building positive work relationships

Creating positive relationships involves influencing conversational dynamics. Discover how to do this, even when you don't click with someone naturally. Find out how to ‘be collaborative’, overcome conflict and create positive impressions on clients. Get tips on building constructive relationship dynamics, turning around negative conversations and building trust with difficult people. In business, effective relationship management is the key to your success. This course helps you tackle crucial conversations confidently, so your relationships thrive.

Topics you’ll cover

  • Building healthy relationship dynamics
  • Taking a constructive approach to relationships
  • Becoming a trusted advisor
  • Improving difficult relationships
  • Action planning lab

What you’ll learn in this course

By the end of this course, you should be able to achieve these results.

  • Create healthy relationship dynamics
  • Improve the positivity ratio of your work conversations
  • Assess your behavioural style, so you can eliminate bad communication habits
  • Take an 'active constructive' approach to team communication
  • Build trust using a simple rapport-building formula
  • Use a four-step process to sort out conflicts or disagreements

About the course facilitator

Eleanor Shakiba is a positive psychology trainer and success coach. Her training style is dynamic and bold, with a dash of quirky humour. She believes that interaction, activity and experimentation promote learning. That’s why she uses experiential training techniques instead of ‘chalk and talk’ lectures.

What people say about Eleanor Shakiba’s courses on building positive relationships

"Absolutely loved it and found it impressively informative."

Canterbury Bankstown Council

"Really nailed the brief; delivered content relevant to our team and our challenges."


"It explores things that we are generally aware of, but not clear on; it provides a mechanism for us to think about what we can do to improve personal skills."

David Xu

"Great insight into positive psychology and the different thought patterns across individuals."

Drew Ashton


Get started now!

Book this program for your team. Choose a delivery format that fits your needs. Your options include running a workshop for your team, enrolling in a public workshop, or one-to-one coaching with Eleanor Shakiba.