Course outline: coaching skills for managers
Workplace coaching is a technique for unlocking potential and inspiring peak performance. Learn to use positive coaching techniques to build a thriving team. Use structured conversational techniques to help your people solve tough problems, make great decisions and learn from challenges. Raise motivation and engagement using positive goal setting processes. Get hands on experience using four essential coaching tools: solution focused questions, reflective listening, reframing and engaging feedback statements.
What you’ll learn in this course
By the end of this course, you should be able to achieve these results.
- Decide when to use coaching, rather than training, counselling or mentoring
- Use ‘Socratic dialogue’ tools to guide a coaching conversation
- Lead a short coaching session using a three-step process
- Ask solution focused questions
- Engage and connect during coaching sessions, using advanced listening tools
- Challenge unhelpful thinking patterns using reframing statements and questions
- Use feedback to foster growth mindsets and reflective learning
About the course facilitator
Eleanor Shakiba is a positive psychology trainer and success coach. Her training style is dynamic and bold, with a dash of quirky humour. She believes that interaction, activity and experimentation promote learning. That’s why she uses experiential training techniques instead of ‘chalk and talk’ lectures.
In her early career, Eleanor ran an educational theatre company. In the mid 1990s, Eleanor discovered her passion for facilitation and adult education. She worked for ten years as a trainer and facilitator at the University of Sydney. In 2006, she founded Think Learn Succeed – a business which delivers training courses and coaching. Eleanor loves working with ‘positive deviants’. These are people who differ from the norm in constructive ways. They’re people who think, talk and behave in ways that change the world. Eleanor works with positive deviants to create vibrant business cultures and peak performance.
Eleanor is qualified in Social Anthropology, Adult Education, Counselling and Positive Psychology. She delights in helping professionals learn skills for success in the real world, using interactive learning techniques. Her students describe Eleanor as ‘a lively and enthusiastic presenter who can keep you engaged for hours.’ Her tools of choice are positive psychology, experiential learning and storytelling. She’s a bit of a photography fan, too. If you’re a visual learner, you’ll love her slides.
Creativity is Eleanor’s signature strength. She loves using it to write books, video scripts and online training programs. Eleanor is the author of Difficult People Made Easy and is currently writing her second book, 6 Habits of Savvy Female Negotiators. She has also created over 120 training programs and a range of online learning courses.
What people say about Eleanor Shakiba’s courses on coaching and mentoring
"Great course. Engaging delivery, articulated in a way that will stick and resonate. Good balance of theory and practical. Subject matter expert. Conducive learning environment. Well done! "
University of Wollongong open program
"Inspiring, relevant and very easy to take back to my day-to-day and put into practice. Super engaging, clear and concise."
The Sydney Collective
"The information was clear and will be practical to implement with my team; presenter delivered the content well and was supportive in the practical work; very useful information that I will use with my team."
"Eleanor’s presentation of coaching for high performance was practical and illuminating; I thoroughly enjoyed the workshop and would highly recommend it to others who are looking for peak performance from their team."
Get started now!
Book this program for your team. Choose a delivery format that fits your needs. Your options include running a workshop for your team, enrolling in a public workshop, or one-to-one coaching with Eleanor Shakiba.