Course outline: coaching skills for managers

Workplace coaching is a technique for unlocking potential and inspiring peak performance. Learn to use positive coaching techniques to build a thriving team. Use structured conversational techniques to help your people solve tough problems, make great decisions and learn from challenges. Raise motivation and engagement using positive goal setting processes. Get hands on experience using four essential coaching tools: solution focused questions, reflective listening, reframing and engaging feedback statements.

Topics you’ll cover

  • Introduction to coaching
  • Present to desired state model
  • Solution focused questions
  • Active listening
  • Reframing
  • WISH feedback
  • Practical coaching session

What you’ll learn in this course

By the end of this course, you should be able to achieve these results.

  • Decide when to use coaching, rather than training, counselling or mentoring
  • Use ‘Socratic dialogue’ tools to guide a coaching conversation
  • Lead a short coaching session using a three-step process
  • Ask solution focused questions
  • Engage and connect during coaching sessions, using advanced listening tools
  • Challenge unhelpful thinking patterns using reframing statements and questions
  • Use feedback to foster growth mindsets and reflective learning

About the course facilitator

Eleanor Shakiba is a positive psychology trainer and success coach. Her training style is dynamic and bold, with a dash of quirky humour. She believes that interaction, activity and experimentation promote learning. That’s why she uses experiential training techniques instead of ‘chalk and talk’ lectures.

What people say about Eleanor Shakiba’s courses on coaching and mentoring

"Great course. Engaging delivery, articulated in a way that will stick and resonate. Good balance of theory and practical. Subject matter expert. Conducive learning environment. Well done! "

University of Wollongong open program

"Inspiring, relevant and very easy to take back to my day-to-day and put into practice. Super engaging, clear and concise."

Mikailla Faber
The Sydney Collective

"The information was clear and will be practical to implement with my team; presenter delivered the content well and was supportive in the practical work; very useful information that I will use with my team."


"Eleanor’s presentation of coaching for high performance was practical and illuminating; I thoroughly enjoyed the workshop and would highly recommend it to others who are looking for peak performance from their team."

Robert Urquhart


Get started now!

Book this program for your team. Choose a delivery format that fits your needs. Your options include running a workshop for your team, enrolling in a public workshop, or one-to-one coaching with Eleanor Shakiba.