Course outline: negotiation skills for professionals
Negotiation is the art of creating an agreement, even when people have widely differing needs. Build your negotiation know-how in this interactive, one day course. Learn to structure a negotiation, so you can work systematically towards getting a good deal. Discover how framing and anchoring techniques can boost your effectiveness as a negotiator. Hear how to build win-win deals, even when dealing with difficult people. Get tips on handling objections and moving the conversation beyond ‘no’ without sounding pushy. Try out a range of negotiation tools, so you feel comfortable using them in real life situations.
What you’ll learn in this course
By the end of this course, you should be able to achieve these results.
- Choose whether to take a ‘hard’ or ‘collaborative’ approach to a negotiation
- Plan and prepare your approach – so you know what to say and when to say it
- Open, frame and drive a deal-making conversation
- Ask needs-focused questions
- Manage the exchange of information during a negotiation
- Develop win-win options with your negotiation counterpart
- Handle difficult behaviours, objections and diversionary tactics, so you can get to ‘yes’ more often
About the course facilitator
Eleanor Shakiba is a positive psychology trainer and success coach. Her training style is dynamic and bold, with a dash of quirky humour. She believes that interaction, activity and experimentation promote learning. That’s why she uses experiential training techniques instead of ‘chalk and talk’ lectures.
In her early career, Eleanor ran an educational theatre company. In the mid 1990s, Eleanor discovered her passion for facilitation and adult education. She worked for ten years as a trainer and facilitator at the University of Sydney. In 2006, she founded Think Learn Succeed – a business which delivers training courses and coaching. Eleanor loves working with ‘positive deviants’. These are people who differ from the norm in constructive ways. They’re people who think, talk and behave in ways that change the world. Eleanor works with positive deviants to create vibrant business cultures and peak performance.
Eleanor is qualified in Social Anthropology, Adult Education, Counselling and Positive Psychology. She delights in helping professionals learn skills for success in the real world, using interactive learning techniques. Her students describe Eleanor as ‘a lively and enthusiastic presenter who can keep you engaged for hours.’ Her tools of choice are positive psychology, experiential learning and storytelling. She’s a bit of a photography fan, too. If you’re a visual learner, you’ll love her slides.
Creativity is Eleanor’s signature strength. She loves using it to write books, video scripts and online training programs. Eleanor is the author of Difficult People Made Easy and is currently writing her second book, 6 Habits of Savvy Female Negotiators. She has also created over 120 training programs and a range of online learning courses.
What people say about Eleanor Shakiba’s courses on negotiation skills
"Great course and gave me insight and useful tips on how to identify an appropriate approach to a situation that involves conflict or requires negotiation."
University of New England
"Excellent tips for effective negotiation and overcoming some of the barriers to a successful outcome."
"It is structured very clearly and make easy sense (with examples) and it is interactive."
"Loved it; it condensed a really big topic into an easy to handle set of tools I know I’ll be using, thanks."
Get started now!
Book this program for your team. Choose a delivery format that fits your needs. Your options include running a workshop for your team, enrolling in a public workshop, or one-to-one coaching with Eleanor Shakiba.