Terence was furious. He’d just received another abrupt, demanding email from his colleague, Tamara. He was fed up with her tone.
Terence came to me for advice on how to handle Tamara. Over three coaching sessions, he learned how to manage her behaviour professionally and assertively. Here are the steps Terence used to request that Tamara change her ways. You can use the same steps to handle colleagues who send rude emails.