Stella’s performance just wasn’t up to scratch. Kath, her supervisor, was keen to help Stella improve. But whenever Kath gave Stella feedback, the conversation got out of control.
Stella seemed unable to accept any form of feedback without becoming defensive. No matter how Kath worded her message, it triggered tirades and tears. Feeling at a loss about what to do next, Kath came to my course on Dealing with Difficult People.