Trish needed to break news her clients didn’t want to hear. She wondered how to make the process easier.
Although Trish was an auditor, her question was one many professionals ask. Doctors, lawyers and …
How to make change positive
Sean was preparing to announce the relocation of the company’s head office. Some staff might …
Rapport building improves business results: A case study
If you want better results with people, learning how to build rapport can reap great …
Detox your team
Zeb was enthusiastic about stepping into his first team leader role. Little did he know …
Mediation: Tips for managers and supervisors
If conflict is causing chaos in your team, mediation may be the solution. Workplace conflict …
Handling irrational people: Four steps for success
Irrational behaviour can be confusing or annoying. But with a bit of know-how you can …
Replying to rude emails: your chance to look professional
Yes, reading a rude email can push your buttons. But before you hit ‘reply’ remember …
How to show empathy during tough conversations
A little empathy makes a big difference to difficult conversations. Empathy is the ability to …
Guilt-Free Ways to Say No
Finding it difficult to turn people down? Here’s how to say no when you need …
Speak up! Public speaking tips for women
Leave that fear of public speaking behind. YOU can step into the spotlight and speak …
The FAST way to sort out conflict
Negotiation can be challenging, particularly in a conflict situation. Using FAST principles will help you …
Keep control of difficult conversations
Dreading the drama of a crunch point conversation? These four steps will help you through …
