How to make change positive
Sean was preparing to announce the relocation of the company’s head office. Some staff might …
Rapport building improves business results: A case study
If you want better results with people, learning how to build rapport can reap great …
Detox your team
Zeb was enthusiastic about stepping into his first team leader role. Little did he know …
Mediation: Tips for managers and supervisors
If conflict is causing chaos in your team, mediation may be the solution. Workplace conflict …
Handling irrational people: Four steps for success
Irrational behaviour can be confusing or annoying. But with a bit of know-how you can …
Replying to rude emails: your chance to look professional
Yes, reading a rude email can push your buttons. But before you hit ‘reply’ remember …
How to show empathy during tough conversations
A little empathy makes a big difference to difficult conversations. Empathy is the ability to …
Guilt-Free Ways to Say No
Finding it difficult to turn people down? Here’s how to say no when you need …
Speak up! Public speaking tips for women
Leave that fear of public speaking behind. YOU can step into the spotlight and speak …
The FAST way to sort out conflict
Negotiation can be challenging, particularly in a conflict situation. Using FAST principles will help you …
Keep control of difficult conversations
Dreading the drama of a crunch point conversation? These four steps will help you through …
Amplify Your Influence: Steps for Success
Are you struggling to get others to listen to you? These strategies will help you …
