Tina suggests setting up a meeting between Natasha and Luke. During this meeting, Tina will be taking on a mediation role. There are five steps we’d advise her to take. You can use the same strategies to resolve minor conflict in your workplace.
Here’s the steps we’d take Lissa through to sort out her situation. You can use the same steps to solve problems in your life.
Work out the real scope of the problem
Critically evaluate the extent of the problem. Then describe the problem in one sentence. This helps you narrow down the issue you are working on. In Lissa’s case, the problem was summarised in the words “I want to buy a house but I don’t think I can afford the mortgage.”
Simon attended a workshop on Building High Performance Teams. There he learned the importance of setting norms for team communication. Back at work, he used five steps to do this. You can use the same steps to create communication ground rules in your team.
Now Scott was playing with his phone, rather than participating in a brainstorming session led by Chris. Here’s how we’d help Chris deal with Scott’s behaviour. You can use the same strategies to respond to passive aggressive people in your workplace.
Dan asked Think Learn Succeed to help out. We watched his team in action. Their real problem was a lack of systems. Without proper standards and procedures, service was inconsistent. Service personnel were struggling with inefficient systems and excessive workloads. No-one had time to stand back and address the source of customer problems.
Here are the steps we used to solve Dan’s problem. You can use the same strategies to establish a robust service strategy in your business.
Fortnightly tips and videos to inspire Difference Makers and Future Shapers as their efforts change the world.