Why do some people get a thrill from putting you down?
The answer is that they have low self-esteem. So don’t let their negativity get you down. These people only hold power over you because you’re uncomfortable about confronting them. Perhaps you’re not 100 per cent sure the remark was a dig. Or maybe you’re torn between wanting to burst into tears or telling them exactly what you think of them.
People who make biting remarks crave an audience. They rely on you listening passively. Don’t do it. Instead, respond assertively. When you challenge them, difficult people lose their hold over you immediately. Here’s how to do this calmly and resourcefully.
As a chairperson, your job is to keep the meeting on track. This means striking a balance between allowing people their say and keeping the discussion on topic. This is often easier said than done. You’ll need a healthy mix of assertiveness and diplomacy to get through a typical meeting. Here are some useful verbal strategies for handling tricky situations which emerge during meetings.
Fed up with digressions, diversions and delays? These tactics will help you keep your conversations on-topic.
Have a clear purpose
Sometimes conversations get side-tracked because people don’t know why they’re talking in the first place. Prepare for the conversation beforehand. What must be covered? What outcomes do you want? Note down the crucial points. Tell the other person your purpose early on.
Your time is precious. Here’s how to reclaim it from the timewasters.
Does someone you work with bore you to tears with twenty minute monologues? Frequently interrupt you by stopping by your desk for a quick chat that goes on forever? Being sociable at work is great. But if you resent your time being taken up by over-talkers, these tips might come in handy.
Good intentions are often scuppered by a poor choice of words.
Focussing on the issue rather than the person is a good start to resolving conflict. Here are some tips for doing this.
More ‘I’, less ‘You’
Sentences which start with ‘you’ often sound like an attack. Reframe sentences into ‘I’ statements to make them less personal and accusing. Say ‘I feel angry when meetings start late’. Avoid saying ‘you are always late’ or ‘I’m angry because you are late’ (a ‘you’ sentence thinly disguised).
Carla has just been promoted. Now she’s supervising a newly restructured customer service team. But it’s clear not everyone is happy with the changes that have been made. Carla’s new team is in conflict.
Carla needs to get her team back on track quickly. Here’s how we’d help Carla deal with this problem. You can use the same strategies to improve your team’s performance or rebuild your team after a period of significant change.