Sorting out team conflict

Kym had made an informal complaint about Antony ‘bullying’ her. Now Michael, their supervisor, had to sort out the situation. Michael had done the right thing by taking Kym’s complaint seriously. But he wasn’t quite sure what to do next. He called me for advice. Here’s what I explained about taking on a mediation role when you’re a manager.

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Kiera and Jason didn’t get on. Annette, their supervisor, tried to sort things out. But Kiera insisted it was all Jason’s fault.

Kiera refused to acknowledge her own part in the conflict. In desperation, Annette enrolled in my course on Dealing with Difficult People. During a break, I talked to Annette about how to set boundaries and limits on poor behaviour in the team. You might find these tips useful, too.

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Mediation: Tips for managers and supervisors

If conflict is causing chaos in your team, mediation may be the solution.

Workplace conflict affects performance and can have devastating effects on morale. Mediation – a discussion between people in conflict which is facilitated by an independent person – is often valuable in resolving issues. Here’s how to make mediation work for you at work.

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