Gossiping involves sharing unsubstantiated information. Gossiping at work is a normal behaviour – it is a way of sharing news and bonding with colleagues. Most gossip is innocent and helps connect people. But when gossip becomes malicious and nasty, it is a toxic behaviour. You can tell that a conversation has moved beyond harmless chitchat when:
Tina suggests setting up a meeting between Natasha and Luke. During this meeting, Tina will be taking on a mediation role. There are five steps we’d advise her to take. You can use the same strategies to resolve minor conflict in your workplace.
There are many situations where you need to express disagreement tactfully. For example, you might need to express concern about an idea promoted by your boss. Your parents might have expectations you can’t meet. Or you might need to keep your partner on-side, whilst telling them your opinion differs from theirs. In these situations, you can use the following process.
The benefits of resolving conflict include better team dynamics, less personal stress and increased creativity. The aim of conflict resolution is to create fair solutions, which everyone can agree to. There are five steps involved in resolving conflict.
If you want to experience less stress during your family’s Christmas celebrations, you need to abandon old behaviour patterns. Here are three ways to do this.
Blushing is quite a common problem. It’s often linked to social anxiety or stress. Maggie had heard that Neuro Linguistic Programming (NLP) can help prevent unwanted blushing. She came to Think Learn Succeed for help with her problem. Working with coach Eleanor Shakiba, Maggie mastered four techniques for beating the blush. These were based on tools from NLP and Cognitive Behavioural Therapy (CBT).
You can use the same strategies to stay calm and unflushed when coping with tough situations.
Speak their language
People listen to what makes sense to them. This means you need to frame your message from their perspective. For example, there’s a big difference between the following two statements. Which would you be most likely to listen to?
Being talked over is annoying and frustrating. People do it for different reasons. Some people care so much about the topic under discussion that they forget to wait for your input. Others are just egocentric. You need to recognise the difference. People who are enthusiastic will only talk over you occasionally. Those who are egocentric will make it a habit. They are insecure – being the centre of attention compensates for their own inadequacies.
Speed reading allows you to increase your pace of reading, without reducing your comprehension. When you speed read, you stop reading every word on the page. Instead, you switch to scanning documents for key points.
1. List keywords before you start
To generate relevant search results, you need to be specific about the keywords you use. For example, searching for ‘learning’ will generate lots of hits. But most of them will be irrelevant if you’re writing an article on teaching adults. You’ll get better results entering specific keywords, such as ‘adult learning’ or ‘experiential learning.’
Fortnightly tips and videos to inspire Difference Makers and Future Shapers as their efforts change the world.