How to handle negative people

Bad attitudes can be infectious. So how do you stay immune?

Have you noticed how quickly bad attitudes can spread through a team? They seem far more contagious than good attitudes. And there’s a reason for this. Our brains are ‘wired’ to pick up emotions – in particular, emotions which signal something is wrong. Negativity is one of those emotions. But there are steps you can take to prevent yourself catching a team mate’s bad attitude.

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Moving from employee to business-owner

Colleen has big plans. This is the year she’ll leave her nine-to-five job and strike out on her own. But how can she turn her great business idea into a great business?

Here’s how we’d help Colleen do it. You, too, can use these strategies to make the move from employee to business owner.
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Talk yourself into success

Without action, your New Year’s resolutions are just words on a page. Here’s how to turn resolve into positive internal dialogue.

What do successful people do in order to build success? They keep their goals simple and memorable. Then they build a blueprint for action. The following plan shows how to nail down your goals.  

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A new take on new year’s resolutions

Get your year off to the best possible start. Make your New Year resolutions about self-fulfilment, not reinvention.

Ever made a New Year’s resolution you failed to action? It was probably a goal based on feelings of not being good enough. No wonder it wasn’t inspiring. The key to success is working from strengths, rather than trying to eliminate ‘faults.’

This year is the time for a new approach to goal setting. As well as focussing on what you want to change, keep in mind the things you want to retain. What do you enjoy doing? What gives you a sense of satisfaction or accomplishment? Resolve to keep doing these things – perhaps even do them more often. Here are three things you can do to accelerate success.

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Speak clearly with ‘clean language’

Do you want to get your point across more effectively? Clean language techniques can help you do it.

Good intentions aren’t everything

Imagine you are trying to help someone with a problem. You are doing your best to listen, but the other person keeps saying ‘No, I don’t mean that. What I mean is…’ The conversation is going nowhere fast.

So what is going wrong here? You are genuinely trying to help, so why does the other person feel so frustrated and misunderstood?

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How to speak to a large group for the first time

Abby’s nervous. She’s been asked to speak at her industry conference. She’s never spoken to a large group before.

Although her presentation is well prepared, Abby is feeling unsure about how well received it will be. She is suffering from pre-speech nerves. Here’s how we’d help Abby deal with this problem. You can use the same strategies to prepare for your presentations.

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Framing an unpopular message

Got a difficult message to deliver? Here are some tips for telling people what they don’t want to hear.

If you need to break bad news, you need to frame your message carefully. Framing is all about choosing the right words – the words which will minimise resistance to your message. Giving bad news is never fun. Whether you’re telling someone they didn’t get the job or that their work isn’t up to scratch, you’ll probably be choosing your words carefully. Here’s how to frame your message effectively.

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