Here’s how we’d help Dan deal with this problem. You can use the same strategies to present an effective case for a pay rise to your own employer.
Deal with even the most challenging negotiations by using these simple but effective verbal strategies.
Do you find negotiation difficult? Believe it or not, you’re doing it every day. And you can learn the skills to make you better at it. Here are my key tips for getting great results from your negotiations.
Here’s how we’d help Mina deal with this problem. You can use the same strategies when handling difficult phone calls from your own customers.
Verbalise nonverbals
The nonverbal ways Mina shows she’s listening when face-to face – body language, nodding, eye contact –aren’t much use on the phone. Mina must use her voice as a verbal equivalent of these visual signals. Saying things like ‘OK’, ‘I understand’, or ‘uh-huh’ regularly will tell her customer that she’s listening.
You can learn to do this,too, by following five simple steps.
Step One: Silence your ‘inner critic’
Don’t discard any ideas until you reach the third stage of thinking. You need to spark creativity by allowing ideas to flow unchecked.
Empathy is the ability to spot, understand and acknowledge someone else’s feelings. When you empathise with someone, you tune into their reality. Doing this helps you connect and build rapport – so people will listen to you.
Try these steps for showing empathy – even in response to irrational behaviour.
Do you work with someone whose reasoning defies logic? Does your boss go off the deep end at the slightest thing? Is a client driving you to distraction with unreasonable demands? You can learn to deal with people who are driven by emotions rather than logic. Here are four things to keep in mind.
There’s only one thing for it – Dean needs to be assertive. He needs tell his boss there’s an issue so she can understand his position. Here’s how we’d help Dean deal with this problem. You can use the same strategies to negotiate priorities with your boss.
People talk about others. But when talk becomes negative or personal it moves from conversation to gossip. As Elaine’s uncomfortable with what’s being said, there’s a good chance the topic of conversation won’t like it either. Here’s how we’d help Elaine deal with this problem. You can use the same strategies to tackle gossip in your workplace.
A team of agricultural workers is in conflict. They need to learn how to manage their differences. Many group members are nervous about attending training – some can’t read, others had negative experiences at school.
Fortnightly tips and videos to inspire Difference Makers and Future Shapers as their efforts change the world.