Speak clearly with ‘clean language’

Do you want to get your point across more effectively? Clean language techniques can help you do it.

Good intentions aren’t everything

Imagine you are trying to help someone with a problem. You are doing your best to listen, but the other person keeps saying ‘No, I don’t mean that. What I mean is…’ The conversation is going nowhere fast.

So what is going wrong here? You are genuinely trying to help, so why does the other person feel so frustrated and misunderstood?

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How to speak to a large group for the first time

Abby’s nervous. She’s been asked to speak at her industry conference. She’s never spoken to a large group before.

Although her presentation is well prepared, Abby is feeling unsure about how well received it will be. She is suffering from pre-speech nerves. Here’s how we’d help Abby deal with this problem. You can use the same strategies to prepare for your presentations.

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Framing an unpopular message

Got a difficult message to deliver? Here are some tips for telling people what they don’t want to hear.

If you need to break bad news, you need to frame your message carefully. Framing is all about choosing the right words – the words which will minimise resistance to your message. Giving bad news is never fun. Whether you’re telling someone they didn’t get the job or that their work isn’t up to scratch, you’ll probably be choosing your words carefully. Here’s how to frame your message effectively.

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Four ways to say ‘no’

It’s a tiny word, but saying ‘no’ can seem a huge effort. Here’s how to say ‘no’ when you need to.

‘No, not now’

Sometimes you really want to say ‘yes’. You would be happy to help if only there was less on your plate. You really don’t want to miss out on that golden opportunity, if only you could fit it in. Be firm with yourself and honest with others. Let people know when you can accommodate their request, rather than saying ‘no’ outright.

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The power of ‘no’

‘No’ is one of the most powerful words in your vocabulary. Here’s why.

‘No’ prevents overload

If you’re the type of person who can’t say ‘no’, life is probably pretty hectic. What’s more, you’re probably doing a lot for everyone else and not much for you. And the likely result is that you feel stressed and over-stretched.

So remember – it’s simply not possible to do everything. Choose what you can do and then say ‘no’ to everything else. Saying ‘no’ to others means you say ‘yes’ to a stress-free life

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How to draw positive feedback from a critical boss

Leanne’s boss is heavy on the criticism but light on the praise. In fact, Leanne’s not even sure she’s doing anything right anymore. How can Leanne encourage her boss to tell her what she’s doing well?

This is a problem many people face at work. Here’s how we’d help Leanne deal with it. You can use the same process to encourage YOUR boss to mix a little positive in with the negative.

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Set limits on unsolicited advice

Fed up with unwanted words of wisdom? Here’s how to handle advice you don’t need to hear.

Some people use advice giving to control you or put you down. Whether it’s the office know-all pointing out your mistakes or a pessimistic co-worker raining on your parade, don’t allow them to continue. There are three steps you need to take when dealing with unwanted advice.

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Don’t let nasty comments get you down

Why do some people get a thrill from putting you down?

The answer is that they have low self-esteem. So don’t let their negativity get you down. These people only hold power over you because you’re uncomfortable about confronting them. Perhaps you’re not 100 per cent sure the remark was a dig. Or maybe you’re torn between wanting to burst into tears or telling them exactly what you think of them.

People who make biting remarks crave an audience. They rely on you listening passively. Don’t do it. Instead, respond assertively. When you challenge them, difficult people lose their hold over you immediately. Here’s how to do this calmly and resourcefully.

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