There are many situations where you need to express disagreement tactfully. For example, you might need to express concern about an idea promoted by your boss. Your parents might have expectations you can’t meet. Or you might need to keep your partner on-side, whilst telling them your opinion differs from theirs. In these situations, you can use the following process.
The benefits of resolving conflict include better team dynamics, less personal stress and increased creativity. The aim of conflict resolution is to create fair solutions, which everyone can agree to. There are five steps involved in resolving conflict.
If you want to experience less stress during your family’s Christmas celebrations, you need to abandon old behaviour patterns. Here are three ways to do this.
Your boundaries define the ‘space’ you place between yourself and others – both physically and psychologically. Healthy boundaries help you make appropriate contact with others. Unhealthy boundaries can create a sense of detachment or over-dependence on others.
Kym had made an informal complaint about Antony ‘bullying’ her. Now Michael, their supervisor, had to sort out the situation. Michael had done the right thing by taking Kym’s complaint seriously. But he wasn’t quite sure what to do next. He called me for advice. Here’s what I explained about taking on a mediation role when you’re a manager.
Kiera refused to acknowledge her own part in the conflict. In desperation, Annette enrolled in my course on Dealing with Difficult People. During a break, I talked to Annette about how to set boundaries and limits on poor behaviour in the team. You might find these tips useful, too.
Sarcasm and catty remarks were abundant. Positive remarks and respectful interactions were rare. Conflicts from years ago were still reverberating. Here’s how I helped build a healthier dynamic in this team. You can use the same strategies to set your team up for success.
If conflict is causing chaos in your team, mediation may be the solution.
Workplace conflict affects performance and can have devastating effects on morale. Mediation – a discussion between people in conflict which is facilitated by an independent person – is often valuable in resolving issues. Here’s how to make mediation work for you at work.
Focus on one issue at a time
Difficult negotiations can be derailed by side issues. So you need to focus and keep the conversation focussed on one thing at a time. Sometimes, during conflict, the other person deliberately tries to take the conversation off-track. But you can prevent diversions by identifying the key issue which needs to be resolved.
Yes. Other people behave badly sometimes. But there are constructive ways you can broach tricky subjects, minimise conflict and move beyond impasses. Here are five ways to get started.
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